Today, the core idea of the large-scale reforms being implemented in our country is based on the principle of “For Human Dignity.” The most important criterion for the activities of state bodies, public organizations and major business entities is the establishment of direct, open and effective dialogue with the people.

At the beginning of the current year, two important documents adopted by the Head of our State and our Government — Decree No. PF-51 of the President of the Republic of Uzbekistan dated April 1, 2026, and Resolution No. PQ-30 of the Cabinet of Ministers dated January 30, 2026 — elevated our work in the field of handling appeals to a completely new qualitative level.

These regulatory legal documents impose great responsibility on state bodies and organizations, as well as on major business entities, in terms of protecting the rights and legitimate interests of citizens.

The implementation of these newly adopted systematic requirements can also be clearly seen in the example of appeals received by Joint-Stock Company “Almalyk Mining and Metallurgical Complex” during the past six months of the current year.

In particular, during the first half of 2026, a total of 740 appeals received from individuals and legal entities were registered, which is 402 fewer compared to 2025.

Of these appeals, 733 were received from individuals and 7 from legal entities; 325 were submitted in written form, 151 orally, and 264 in electronic form.

According to the analysis, the appeals received during the reporting period concerned the following issues:

236 — employment;

206 — allocation of financial assistance;

93 — other issues;

48 — wages;

44 — transfer to another workplace;

33 — labor disputes;

27 — housing and utilities;

23 — labor protection and occupational safety;

13 — preschool education;

9 — fulfilment of contractual terms for product delivery;

8 — land allocation issues.

Reception days for individuals and legal entities on personal matters have been established by the Chairman of the Management Board of JSC “Almalyk MMC” and his deputies, during which appeals were received from 118 citizens.

In addition, during the reporting period, in accordance with the approved schedule, the Chairman of the Management Board and his deputies held 6 mobile receptions in the regions, where 35 issues raised by 27 applicants were considered, all of which were resolved positively.

As for the results of the consideration of appeals, 464 of them were resolved by providing legal information, while 253 received a positive solution. In addition, 2 applications were forwarded to other relevant organizations according to their jurisdiction, and 20 appeals are currently in progress.

No cases of missed deadlines were allowed in the consideration of appeals.

Abror Kamilov
Head of the Department for Control and Coordination of Work
with Appeals from Individuals and Legal Entities